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    Answered by: David Botros
    Last Updated: May 06, 2020     Views: 227

    How do I know if my UniKey is blocked or if it is an access issue with a database?

    Please note: for up to date information click on ‘Further status information’ located at the bottom of the alert box.

    How to know if your UniKey is blocked

    • When you try to login and you see the message below. This means your UniKey has been temporary blocked for a period of time. Wait a while and try to login again. The cause can be due to excessive data download.

    "Your access to the Library's eResources has been temporarily suspended due to possible breach of the eresource terms and conditions.

    Your access will be restored after a quarantine period has passed.
    We apologise for any inconvenience.”

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