Answered By: Holly Eades
Last Updated: Feb 05, 2019     Views: 75

This is a known issue and our Library IT team are working to resolve it. We apologise for the inconvenience this is causing. Please try the below suggestions.

If you see this message:

  1. Hold down the back button in your browser until you see your history.
  2. In your history find the most recent page called "Login to eresources". It should be the 2nd or 3rd page from the top.
  3. Select the "Login to eresources" page in your history.
  4. Click the Accept button in the UniKey box.

You shouldn't be asked to enter your password again. You should go straight through to the resource. On the rare occasion you might see the error again. Repeat the steps one more time. You shouldn't need to do this more than twice.

Update: if this doesn't work, please try closing and reopening your browser, or try another browser.

 

Comments (2)

  1. Your instructions did NOT work as the back button did not return me to the other screen and re-accessing it was unsuccessful
    by fiona.blyth@sydney.edu.au on Feb 05, 2019.
  2. Hi Fiona,
    Thanks for letting us know that this is still an issue. Our IT team is working on it, and will fix it as soon as possible. We're sorry for the inconvenience caused. I'll update the FAQ above with some further suggestions.
    Holly
    by Holly Eades on Feb 05, 2019.