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Answered By: Gaith Bader
Last Updated: Jan 22, 2019     Views: 1931

Note that a new Community ID account is only for clients who don’t have a UniKey. Membership types (e.g. Alumni, Community borrower, or LPAB student) and corresponding borrowing privileges have not changed.”

  1. Sign in using your new Community ID and temporary password you've received through email by clicking on the My account link via the Library website top navigation.
    (If you haven't received it, please check your spam/junk folders, if it isn't there contact the Library for help)
  2. Follow the prompts to create a new password. Note: The new password should be strong (this field is case-sensitive and the password should contain a combination of letters/numbers/symbols/different case and be 8-16 characters long). Common passwords will cause an error message “We’ve seen that password too many times before. Choose something harder to guess.”
  3. Follow the prompts and enter an email address to authenticate your new account.
  4. Click on “Email me”. You will then have 15 minutes to log into the email account of the email address you entered in Step 3. The countdown timer is at the bottom right-hand side of the screen in red.
  5. Once you’ve logged into your email account, take note of the 6-digit code in the email and enter it in the field provided to authenticate your new library Community ID account.
  6. Follow the prompts to sign in with your new password. Once signed in, your name should appear on the top right-hand corner.

If you're having issues with signing in with your Community ID, try troubleshooting via this screen by screen instructions page.

If you need any assistance with this, we're here to help. You can contact us by phone, chat, by logging a ticket (outside of chat hours)  or in person.

Comments (6)

  1. Exceptionally awful maze of instructions. Password for what? Which email address for what? Where does my microsoft account fit in with all this? Have now been around the circle 4 times and still can't get in. What state does the system think I am in now with regard to passwords? The temporary one? The 'strong' one I devised which didnt seem to work for anything subsequent?
    by DKM on Jan 08, 2019.
  2. Hi DKM,
    I can understand your frustration with setting up your new credentials. We’ve just went live with the new Library Services Platform (LSP) Tuesday 8 Jan, so please bear with us as we transition to the new system fully, in the meantime I’ll try to answer your questions below.

    The new Library Services Platform uses an improved security method to authenticate Community and Alumni members of the Library. To transition to the new system clients received an email with their new Community ID and a temporary password to setup their new accounts. Even though the Community ID looks like an email address it’s just an ID and not a new email address to worry about or maintain.
    As part of setting up your Community ID it asks you to supply your email address. You can use the same email address you’ve received the email from the Library at. This email will only be used to help you if you need to reset your password in the future without needing to come to the Library.

    How does Microsoft fit in this scenario? It’s the company that’s providing the authentication mechanism for the new Library Services Platform. Your personal Microsoft email will only be needed if you want to use it as your email account for password resetting, you don’t need your Microsoft account to sign into the new Library Services Platform.

    The new Community ID and password set up is only needed to sign into the new Library Services Platform to check your loans, save favourite and search queries and check the status of books you’ve requested, etc. You don’t need to sign into the LSP if you just want to search for items via Library Search.

    For your specific enquiry, if you're still having problems with your password and the instructions link above didn’t help, can you please contact us by phone, chat, or by logging a ticket (outside of chat hours) and Library staff will help you sort your specific issue out.

    I hope this clarifies things.
    Kind regards,
    Library Online Services
    by Gaith Bader on Jan 09, 2019.
  3. None of this is new - e.g. Macquarie has introduced lots of complex non-systems, and a former technical officer at UNSW who's now at Macquarie just sent out a group email asking "Why?" That is not to say UNSW is "better". I'd add that the reply just given was the first time it was obvious that an "Alumni" was the same as a "Community" member. Your first call is not clear on that.
    by JP on Jan 09, 2019.
  4. Hi JP,
    Thank you for your comment. All clients without an existing UniKey were emailed the link to the above instructions to set up their new Library account which is a Community ID account. Membership categories (e.g. Alumni, Community borrower, or LPAB student) and corresponding borrowing rights have not changed.

    Kind regards,
    Library Online Services
    by Gaith Bader on Jan 11, 2019.
  5. I reached point 5 without difficulty, but can find no field in which to enter the 6 digit code emailed to me. Returning to the Community site was no help.. So I'm completely stuck.
    by RW on Jan 11, 2019.
  6. Hi RW,

    Thank you for your comment. The field to enter the 6 digit code emailed to you is in step 8 of these instructions with screenshots:

    Hope this helps. Please feel free to contact us if you need further assistance:

    Kind regards,

    by Sally Chik on Jan 25, 2019.