Answered By: Crystal Choi
Last Updated: Jul 08, 2016     Views: 2873

The first thing is to check whether you've accessed the journal article through the Library's system.


To do this, you can look up the name of the journal using the library catalogue or look for the article title in CrossSearch.


If you've done that, and you still can't access the article, there could be a number of possible explanations, for example, it may be an issue with the Library's access on the publisher's end, which is easily fixed. In the first instance, get in touch with your Faculty Liaison Librarian, and they can follow this up for you. Click here for the contact details of the Faculty Liaison Librarians.


If it's something that isn't available via the Library's website, you may be eligible for Document Delivery, which is a service the library provides to support staff and students involved in research and teaching by:

  • Obtaining items, including books and journal articles, that are not held in our collection
  • Obtaining journal articles from a library at another campus of the University

Find more information on Document Delivery.