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Answered By: Lorraine Falconer
Last Updated: Mar 20, 2017     Views: 112

Other things that often help are :

  • if you are using AutoComplete in your browser, don't accept what it fills out in the login boxes, type your UniKey details in yourself.
  • also, delete your browser cookies and temporary internet files -this may solve the problem when you can't login to one particular database.

If you need more help, copy and paste the error message you are getting into your email, and tell us what specific database, ebook or ejournal you are trying to log into.